NEW! Claim Your Home Owner Grant Online
- available for owners with paper or electronic bills
This page covers the following topics:
The City of Burnaby is offering epost, an electronic bill presentment service, in lieu of paper statements in the mail.
This service allows you to:
- View and pay your Utility/Tax Statements and Home Owner Grant Application online instead of receiving a paper bill through the mail system.
- Complete and submit your Home Owner Grant Application (if applicable) electronically.
- All through the following:
Please Note : It will be your responsibility to check your epost inbox for your electronic Utility/Tax Statements and Home Owner Grant Application, as late payment penalties still apply.
February 3 - March 10 - Electronic Utility Statements
May 30 - June 28 - Electronic Tax Statements and Home Owner Grant Applications
Mid July, mid September & December 1 - Electronic follow-up statements for accounts with outstanding balances
March 15, 2010 - Utility Statement payments due (to be eligible for 5% discount)
July 5, 2010 - Tax Statement payments and Home Owner Grant Applications
Penalties will be added to gross current unpaid taxes: 5% at the end of July 5, 2010 and a further 5% on September 2, 2010 .
You Only Need to Register Once. Register Early — Process takes 4 - 5 Days
NOTE: Joint homeowners who are eligible for the Home Owner Grant need to determine which owner is going to apply. For example, one of the owners living in the house may be eligible for both the basic and the additional grant (see application for details). Therefore, the owner applying for the Home Owner Grant electronically must also be the owner who registers to receive the electronic Utility/Tax Statements and Home Owner Grant Application.
A. Register Electronically to Receive Your Utility and Tax Statements
- Your most current paper Utility or Tax Statement (you will need the 4-digit Access Code printed on the statement).
- Log onto www.epost.ca or your online banking website.
- Click on epost / eBillers (this varies depending on your financial institution). Contact your financial institution if you need assistance.
- Select and add “City of Burnaby - Taxes/Utilities” as a new Mailer.
- Complete and submit the registration form with the following information:
- 1. Roll Number/Access Code: Your “Roll Number” (12 digits) and your Electronic Statement Registration “Access Code” (4 digits) from your paper utility and tax statement. Example for your entry: 1234567890123211 (the first 12 digits are the Roll Number and the last 4 digits are the Access Code, no dashes or spaces in between).
- 2. E-mail address: You must enter your correct email address to receive email notifications when there are new statements in your Inbox. When you change your e-mail address, please update your account profile in www.epost.ca , and also notify the City of Burnaby Tax Office at 604.294.7350.
For more details on epost Registration, please go to www.epost.ca - [ NEW WINDOW ] or contact epost Customer Service at 1-877-376-1212.
Please Note: You will no longer receive paper statements in the mail unless you remove/deactivate the City of Burnaby as the Mailer.
B. Receiving Your Electronic Registration Notification
- 4 - 5 days after you have registered, check your epost inbox for messages (through epost.ca or your online banking service). The notification will advise you if your registration was successful or has been rejected.
- If you receive a rejection notice, it may be due to an error in entering your account information. Try repeating the process. If you continue to experience difficulties, phone the Burnaby Tax Office at 604.294.7350.
- If your registration is successful, you will receive your electronic statement 1 - 2 days later, so remember to check your epost inbox. (See over for electronic statement mail-out dates.)
C. View and Pay Electronically
- TO VIEW your Utility/Tax statements, log onto epost.ca or your online banking site in your usual manner. Navigate to the e-bill section (varies depending on your financial institution) and open your epost inbox to view your City of Burnaby Utility/Tax Statements.
- TO PAY your Utility/Tax statements, if you receive your bill thru online banking, select the item from within the epost inbox and then click on "Pay" button. At epost.ca, follow your usual procedure to pay a bill.
- Eligible for the Home Owner Grant? If you are, you can complete and submit the Home Owner Grant Application electronically when Tax Statement is received. For instructions, proceed to Step D.
D. How to Submit Your Home Owner Grant Application - Tax Statement Only
- Log onto your online banking site. Navigate to the e-bill section on your site.
- View your Tax statement. Click on the “Home Owner Grant Application” button.
- The electronic Home Owner Grant Application is the same as the paper Home Owner Grant Application, except that the name of the owner who has already registered electronically is entered under (1) Basic Grant. This is the owner who must complete the electronic application.
- Over 65? Enter your birth date to ensure you receive credit for the correct Home Owner Grant amount.
- At the bottom of the application, enter your address and phone number(s). Check to make sure the information is correct and then click on SUBMIT.
- Electronic Signature: read the declaration. If you agree, click on “Yes...”
- Record your confirmation number for your records. If no confirmation number is displayed, your application was not submitted. Phone the Tax Office at 604.294.7350 for help.
- Remember to check the due dates so as to avoid penalties.
Once registered to receive your Tax Statement electronically, you can follow these steps to submit your Home Owner Grant Application:
- Log onto epost.ca or your online banking site.
- Navigate to the e-bill section on your banking site (varies depending on your financial institution).
- View your City of Burnaby Tax Statement. Click on the "Home Owner Grant Application" button.
- The electronic Home Owner Grant Application is the same as the paper Home Owner Grant Application, except that the name of the owner who has already registered electronically is entered under (1) Basic Grant. This is the owner who must complete the electronic application.
- Over 65? Enter your birth date to ensure you receive credit for the correct Home Owner Grant amount.
- At the bottom of the application, enter your address and phone number(s). Check to make sure the information is correct and then click on SUBMIT. Electronic Signature: read the declaration. If you agree, click on "Yes..."
- Record your confirmation number for your records. If no confirmation number is displayed, your application was not submitted. Phone the Tax Office at 604.294.7350 for help.
- Electronic Home Owner Grant Applications will arrive along with the Tax Statements between May 30 and June 28, 2010.
- Home Owner Grant applications are due by July 5, 2010.
- Claim early to avoid penalties on the Home Owner Grant amount.
| PLEASE NOTE: If you have NOT received approval for electronic completion of the Home Owner Grant, you can print the application, complete it in full and forward it to the City of Burnaby Tax Office (same procedure used for paper statements). This printed application must be received by July 5, 2010 to avoid late payment penalties | |
This section covers the following questions:
Q. Why isn't my credit union or financial institution providing the epost Electronic Bill Presentment Service?
A. Please check with epost for a list of their partnerships - www.epost.ca - [ NEW WINDOW ]
Q. Are there any additional charges to me for receiving my City of Burnaby bills electronically?
A. No. Neither the City of Burnaby nor your financial institution charges you to receive your bills electronically instead of in the mail.
Q. What is a City of Burnaby ELECTRONIC STATEMENT REGISTRATION ACCESS CODE?
A. The City of Burnaby has included an ELECTRONIC STATEMENT REGISTRATION ACCESS CODE on each issued Tax/Utility statement. You must use this code when registering to receive your bills and statements electronically via the epost service. Each ACCESS CODE is unique to your property and ownership and is required during registration.
Q. When I register, will I be able to complete and immediately submit my application for the Home Owner Grant?
A. No, not immediately. It takes 4-5 days for the registration process. First you have to register for epost and receive your acceptance notice. After this, you will receive your electronic tax statement. At this point you can proceed with completing and submitting your Home Owner Grant application electronically.
Things to consider: If your taxes are paid by a mortgage company, you must complete and submit your Home Owner Grant application each year, prior to the due date, to avoid penalties on the grant amount. If you are on a prepayment plan, you must complete and submit your Home Owner Grant application each year by the due date AND pay any outstanding balance (after the reduction of the grant amount) to avoid penalties on both the grant amount and the outstanding balance. It is an offence, subject to a penalty of up to $10,000, to make a false application for a Home Owner Grant. If you are not eligible, DO NOT complete the application.
Q. I submitted a registration through epost.ca or my financial institution to receive my mother's/father's tax bill electronically. The registration was accepted to provide me with the bill electronically but I am unable to submit the Home Owner Grant Application electronically. Why?
A. During the registration process, it was determined by the City of Burnaby that you are able to receive your mother's/father's tax statement electronically. However, the registration information the City of Burnaby received verified that the bank account holder (the person that registered via epost) did NOT match the name of the owner of the property. Home Owner Grant submission by someone other than the registered owner would constitute a fraudulent activity. The only person that can sign and submit a Home Owner Grant for a specific property is one of the owners. The Home Owner Grant can be printed and one of the registered owners may sign the printed copy. This printed and signed application can then be delivered to the City of Burnaby prior to the DUE DATE. After this, you will still be able to make your mother's/father's tax payment electronically.
To enable the Home Owner Grant to be submitted electronically, your mother/father would be required to sign up for web banking at a participating Financial Institution using her/his own banking information and submit a registration to the City of Burnaby through epost. The registration criteria will determine if your mother/father is eligible to electronically submit a Home Owner Grant.
Q. I own a property with my brother (sister, friend, etc..). Can we both receive the statement electronically?
A. Yes. Each owner can register to receive the Tax/Utility statement electronically.
Q. Can I future date my electronic bill payment like when I postdate my cheque to the City for payment?
A. Yes. Currently, web banking allows you to future date your bill payments.
Q. If I sell my home and move to a new home in Burnaby, will I still receive my Tax/Utility statement electronically?
A. When you sell your home you need to deactivate the City of Burnaby as an e-biller. When you purchase a new home, you need to register using the new property roll number and access code to receive the Utility/Tax Statements electronically. This applies whether you receive your Tax / Utility Statements via your online banking site or epost.ca - [ NEW WINDOW ] .
Q. If I receive my Utility/Tax Statements electronically, will I receive a receipt after payment is made or the Home Owner Grant Application is submitted?
A. Yes, you will receive an electronic receipt in the form of two confirmation numbers. One for your payment and one for your Home Owner Grant submission. Please print or write down your confirmation numbers for your records.
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