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Tenants in rental buildings in Burnaby sometimes encounter problems with their living conditions which they require help in dealing with. The first person a tenant should contact is the landlord or building manager. If that person is unable or unwilling to help, a tenant can contact the following City of Burnaby departments or outside agencies for information or assistance.
Addition information is available in several languages. To download the information, please click on a language title below.
| Issue/Problem |
Whom to Call |
Telephone |
| Maintenance - Inside Unit |
| Heat, water and electrical service complaints |
Residential Tenancy Office (for information or to file for arbitration) or |
604.660.3456 (Info Line) or 604.660.3400 |
| Tenants Rights Action Coalition (for information only) |
604.255.0546 |
| Lack of water |
Burnaby Engineering Department, Environmental Services Division |
604.294.7460 |
| Water not safe to drink |
Fraser Health Authority, Environmental Health Services, Burnaby Office |
604.918.7683 |
| Cracked, broken or missing windows or walls |
Residential Tenancy Office (for information or to file for arbitration) or |
604.660.3456 (Info Line) or 604.660.3400 |
| Tenants Rights Action Coalition (for information only) |
604.255.0546 |
| Shocks from electrical appliances |
Burnaby Building Department |
604.294.7161 or 604.294.7343 |
| Broken or leaky plumbing |
Residential Tenancy Office (for information or to file for arbitration) or |
604.660.3456 (Info Line) or 604.660.3400 |
| Tenants Rights Action Coalition (for information only) |
604.255.0546 | |
| Issue/Problem |
Whom to Call |
Telephone |
| Maintenance - Outside Unit |
| Exit doors locked or means of exit blocked by obstructions |
Burnaby Fire Department |
604.294.7195 |
| Alarm systems and sprinkler systems not functioning properly |
Burnaby Fire Department |
604.294.7195 |
| Fire protection equipment e.g., fire extinguishers, not serviced regularly |
Burnaby Fire Department |
604.294.7195 |
| Emergency lighting not working |
Burnaby Fire Department |
604.294.7195 |
| Exit lights not illuminated |
Burnaby Fire Department |
604.294.7195 |
| Broken, missing or otherwise unsafe stairs or handrails |
Residential Tenancy Office (for information or to file for arbitration) or |
604.660.3456 (Info Line) or 604.660.3400 |
| Tenants Rights Action Coalition (for information only) |
604.255.0546 |
| Noxious odours inside building e.g., toxic chemicals |
Fraser Health Authority, Environmental Health Services, Burnaby Office |
604.918.7683 |
| Noxious odours outside building e.g., smoke, factory emissions |
Greater Vancouver Regional District (GVRD) |
604.436.6777 |
| Unsanitary conditions e.g., decomposing garbage, human and animal waste |
Fraser Health Authority, Environmental Health Services, Burnaby Office |
604.918.7683 |
| Unsightly premises e.g., badly overgrown vegetation, untidy storage of items, strewn litter or garbage |
Burnaby License Office |
604.294.7320 |
| Toxic waste, hazardous materials |
Burnaby Engineering Department, Environmental Services Division |
604.294.7460 |
| Hazardous conditions or materials that could be a fire hazard |
Burnaby Fire Department |
604.294.7195 | |
| Issue/Problem |
Whom to Call |
Telephone |
| Disruptive Neighbours |
| Criminal activities and violence |
Burnaby RCMP |
604.294.7922 or 911 (emergency) |
| Excessive noise |
Burnaby Engineering Department, Environmental Services Division or |
604.294.7460 |
| After Hours-Burnaby RCMP |
604.294.7922 or 911 (emergency) |
| Animals - bites, odour, noise, uncleanliness, strays, mistreatment |
Society for the Prevention of Cruelty to Animals (SPCA), Burnaby Shelter |
604.291.7201 | |
| Issue/Problem |
Whom to Call |
Telephone |
| Pest Infestations |
| Cockroaches and other insects; rats and other rodents |
Fraser Health Authority, Environmental Health Services, Burnaby Office |
604.918.7683 | |
| Issue/Problem |
Whom to Call |
Telephone |
| Tenancy |
| Rent increases, damage deposits, evictions |
Residential Tenancy Office (for information or to file for arbitration) or |
604.660.3456 (Info Line) or 604.660.3400 |
| Tenants Rights Action Coalition (for information only) |
604.255.0546 | |
| Issue/Problem |
Whom to Call |
Telephone |
| Parking |
| On-street regulations, complaints |
Burnaby Engineering Department, Parking Management Division |
604.570.3660 |
| Abandoned, unlicensed, or uninsured cars on public property (streets/lanes) |
Burnaby Engineering Department, Parking Management Division or |
604.570.3660 |
| After Hours-Burnaby RCMP |
604.294.7922 |
| Wrecked, dismantled vehicles |
Burnaby License Office |
604.294.7320 |
| Obstruction of designated fire lanes |
Burnaby Fire Department |
604.294.7195 | |
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